Huaketo Korona (COVID-19)


Ngāti Whātua Ōrākei COVID-19 Services


Ngāti Whātua Ōrākei Programmes and Services 

Services we are offering: 

  • Kaitiaki Services – Access through Ōrākei Marae will be restricted.
  • Toitoi Manawa Tāmaki Hub (Testing & Vaccination) Operating Hours: Mon-Fri 8am-4.15pm
    75a Felton Mathew Ave, St. Johns
  • Ōrākei Health Services Operating Hours: Mon-Fri: 8:30am-5pm. We will be conducting GP consults via phone call and Zoom. If you require an appointment, please call 09 578 0956 and one of our team will schedule you in.
  • Our Office – 230 Kupe Street, Ōrākei
    Our office has closed and will remain closed while in Red Light. If you require any assistance, please email whaimaia@nwo.iwi.nz or call 0508 6967 2534 and one of our kaimahi will support you.
  • Whānau Ora will still be operating, providing support to the whānau they work with virtually. 

Kia haumaru te noho e te whānau! Stay safe, look after yourself and your whānau. 

Ngā manaakitanga, your whānau at Ngāti Whātua Ōrākei

If you or your whānau feel unwell, please stay home and contact your GP as soon as possible. If you have COVID-19 symptoms, call Healthline 0800 611 116. The most common symptoms include fever (high temperature), dry cough and tiredness.

Our communication lines are still open - Whakapā mai! Contact us!.

Do you need kai support during isolation?
Email us at

Call 0800 934 688

Whānau support.

Ōrākei Health.

Whānau Hub.


NZ COVID Tracer Mobile App.

Unite against COVID-19 with Bluetooth tracing

Did you know that the NZ COVID Tracer Mobile App now includes Bluetooth tracing. This means it will be able to alert you when you’ve been near another app user who tests positive for COVID-19.

What do I need to do?

Once the update has been installed, you will be able to turn on Bluetooth Tracing. If your phone is compatible, it will ask for permission to use your phone’s Exposure Notification System. This is entirely optional but strongly recommended.

If you have an Android phone, it might take a few minutes for it to confirm whether your device supports Bluetooth tracing. Please be patient and check back later if you need to. You can read more about compatibility requirements for Bluetooth tracing on our website.

Do I still need to scan the QR codes?

Yes, whether or not you choose to participate in Bluetooth tracing, you should also continue to scan the official QR codes wherever you see them.

QR codes allow us to create a private record of the places we’ve been, while Bluetooth tracing allows us to create an anonymised record of the people we’ve been near. Both are important for contact tracing.

What is Bluetooth tracing?

Bluetooth tracing uses radio waves to allow your phone to securely exchange randomised ‘keys’ with other nearby phones up to around 2 metres away.

When an app user tests positive for COVID-19, the contact tracing team will ask them to upload their Bluetooth keys. If you were near enough to that person for long enough to be at risk of exposure, you will receive a Bluetooth alert.

The Bluetooth alert will give you advice on what you need to do to protect yourself and your whānau to help stop the spread of the virus.

Watch a short video here for an overview of Bluetooth tracing.

Does Bluetooth tracing affect my privacy?

Protecting your privacy has been one of our top priorities throughout the development of NZ COVID Tracer.

Bluetooth tracing doesn’t involve exchanging any identifying information. Anyone who receives a Bluetooth alert won’t know who sent it or where they were when they were exposed to the virus.

Similarly, your digital diary of scanned QR codes and manual entries is stored securely on your phone where only you can see it.

The app has been endorsed by the Privacy Commissioner due to its focus on privacy.

We have also released the source code so you can see for yourself how the app manages your data.

Will Bluetooth tracing work on my phone?

Bluetooth tracing requires iOS 13.5+ on iPhones or Android 6.0+ on other phones. Phones with Android must also support Bluetooth Low Energy and have access to Google Play Services.

If your phone does not support Bluetooth tracing, you can still scan the QR codes to keep a private record of the places you visit, and will still receive location alerts if you have them enabled.

How do I update the app?

NZ COVID Tracer will update by itself if you have automatic updates enabled.

You can also manually update the app through the App Store (for iPhones) or the Play Store (other phones). Instructions can be found on the Ministry’s website.

Where can I find out more?

If you experience any problems using the app, please contact the app support team at help@covidtracer.min.health.nz or on 0800 800 606.

Download the NZ COVID Tracer App.

Fast and effective contact tracing is 1 way we can all work together to prevent any further spread of COVID-19 in Aotearoa.

Recent updates.

Take look at our previous response.

Released Thursday 20 Jan 2022.

Released Tuesday 26 May 2020.

Released Tuesday 7 April 2020.

Helpful Links

Official NZ Govt Website.

Latest from the Beehive.

COVID-19 Advice for Māori.

Info and resources specifically for Māori about the COVID-19 pandemic.

Mental Health Foundation.

Looking after mental health and wellbeing during COVID-19.

Ministry of Health.

Latest updates, information and advice on COVID-19.

Work and Income.

Support for employers during COVID-19.


Call Healthline for health advice and information.

Financial Support.

Support is available if you are experiencing financial distress.

Foodbank Support.

Contact details for a list of Foodbank Support in Tāmaki Makaurau


Click for NWŌ Whai Māia  Facebook & Instagram, NWŌ Trust Facebook.

Stay connected – Click here to update your details.