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Whānau Support

Our priority is the protection of the health and well being of our whānau

With multiple cases of omicron identified in the community, Aotearoa has moved to the red setting of its traffic light system which aims to slow the spread of Covid-19 using dotting, masking, physical distancing, and limits on gathering sizes.

We know this is news we didn’t want to hear, But we are proud of the resilience whānau have shown in trying to stamp out this virus together! 

Our Whānau Support page will be updated regularly with useful resources and information around navigating through Covid-19 and also links to access our Whānau Supports & Services. We hope it helps prepare you and whānau for any possibility.

Just remember to be a good cuzzy! Let’s do what we do best to keep each other safe and in high spirits! Check in with eachother & stay connected!

 

Whītiki Whātua - Covid-19 Support.

How we can tautoko you and your whānau

Our Whītiki Whātua Team provide support to Covid positive whānau isolating at home, and their household. You can contact our team if you have been advised you are positive and require support. Our kaimahi will make a tailored plan with you on how best to support you in isolation.

ur team will be in touch with you throughout your time in isolation to ensure you are well supported, this may be on a daily basis or less often depending on the support you require. 

In some instances, our team may be able to support with Kai Manaaki, care and hygiene, however we recommend that you are prepared to isolate for at least 14 days.

The team will visit you at home to conduct any Covid test for those in your household that have not tested positive or may be able to provide rapid antigen testing kits.

We will also give you information on what symptoms to watch and when to reach out if you are unwell and need to be seen by a medical professional.

Do you need support with isolating?  Whakapā mai! Contact us!

0800 WE GOT THIS (0800 934 688)

Or email vaccine@nwo.iwi.nz

Our Whītiki Whātua line will be open 7 days a week from 8am – 8pm.

General Enquiries & Support – whaimaia@nwo.iwi.nz or call 0508 6967 2534

Navigating The New Normal - FAQ.

Tiakina Tātou i a Tātou - The Webseries

Introducing our new Tiakina Tātou i a Tātou Webseries!
 
#Webisode1 features our favourite Nanny Pauline Hopa, Dr Lily Fraser & Dr Anthony Jordan! In #Part1 of this kōrero we unpack Omicron together and answer your burning pātai around Covid-19. Mātakitaki mai!
 

In #Webisode1 #PART2 we continue the kōrero with our favourite Nanny Pauline Hopa, Dr Lily Fraser & Dr Anthony Jordan! Listen in as they share more insights on isolation, masks and looking after pēpi or those in your bubble.

 

In #Webisode2 we talk to our whanaunga Joe Williams on his experience with getting Omicron in Australia. 

 

#Webisode3 – Join Baya as she shows us just how simple it is to get you and your whānau prepared! Have you got your iso-kit ready?
 

 

In #Webisode4 we catch up with Matua Kawhena Woodman from the Ministry of Education NZ to chat about our tamariki going Back2Kura – curriculum, staying safe, homeschooling & advice for our Mātua!

Creating a Whānau Plan

We recommend having wānanga with your close whānau to create a Whānau Plan if one of you tests positive. Give it a go together and stick it on the fridge at home!

Or check out this in-depth plan we created with Hāpai Te Hauora – helping you to prepare your whānau in case you need to isolate. Click here for more. 

 

Click here to download the below Whānau Plan Template.

Creating your Whānau Plan can be as simple as A,E,I,O,U!

Getting Tested

People are usually infectious before they realise, so it is important for people to isolate when they have been exposed and to get tested if they have any symptoms that could be Covid-19.

Ōrākei Health Clinic encourage any whānau, whether they are a registered patient or not, to get in touch about getting a test. Please call 09 578 0956 and one of our team will schedule you in.

Our Tāmaki Testing Station will be operating from Mon-Sun (incl. Public Holidays): 8:30am-4pm from the Auckland Netball Centre in Glen Innes.

When you should get a COVID-19 test

  • you should get a test if you have cold, flu or COVID-19 symptoms.
  • when you are a Household Contact of a case
  • or if mandatory testing applies to your job.

Close Contacts do not have to isolate or take a RAT test unless you develop symptoms.

Rapid Antigen Tests (RAT’s)

During Phase 3, Rapid Antigen Tests (RAT’s) will be used to diagnose COVID-19.

We have RAT’s available for Ngāti Whātua households in Tāmaki. To organise a collection for your household, please fill out the form here – https://bit.ly/3porCRQ

If you returned a positive RATs test, you need to record your result on the my covid record website – https://mycovidrecord.health.nz/ or call 0800 222 478 and press 3

Find a RATs Community Collection site near you!

Testing Positive

What if I then test positive for Covid-19? 

Whakapā mai! Contact us!

0800 WE GOT THIS (0800 934 688) Or email vaccine@nwo.iwi.nz

General Enquiries & Support – whaimaia@nwo.iwi.nz or call 0508 6967 2534

Getting your results

If you test positive for COVID-19 you will be notified of your result by text message from the official 2328 number. It will include a link to an online form you will need to fill out. This form takes about 30 minutes to complete and asks for information that will help those with the highest health or welfare needs get the support they need.

The text message will also have a link to more information about:

  • self-isolation
  • how to tell others you have COVID-19
  • how to look after yourself
  • what support is available to you.

Testing positive is nothing to be embarrassed about — it can happen to anyone. COVID-19 does not care who it infects.

From this point on:

  • you must self-isolate if you can and stay at home or your accommodation, unless a health professional tells you otherwise
  • have your phone with you and answer all calls.
  • If you returned a positive RATs test, you need to record your result on the my covid record website 👉https://mycovidrecord.health.nz/ or call 0800 222 478 and press 3

Self-isolation

You are a Household Contact if you live with someone who has tested positive for COVID-19.

  • self-isolate for 10 days from the day the person with COVID-19 tests positive or is notified as a probable case.
  • get a test for COVID-19 on day 3, and on day 10 of the isolation period, or sooner if you develop symptoms.
  • If you test positive, you need to follow the guidance for people who have COVID-19 and begin your 10 days self-isolation from your positive test date.

For whānau with tamariki we recommend you have a plan of alternate care to look after your tamariki If you were to become too unwell to care for your tamariki.

When can I leave Isolation?

You can leave isolation after 10 days — you do not need a negative test.

If someone else in your household tests positive, you do not need to restart your isolation period. You can complete your isolation at the same time as the first person in your household who had COVID-19 if your day 10 test was negative and you have no new or worsening symptoms.

Contact tracing

You will need to provide details of where you have been recently and who you have seen. This is to help prevent further spread of COVID-19.

If you have a valid mobile phone number, you will get a text message with a link and access code to a contact tracing form.

If you use the NZ COVID Tracer app, you can share your digital diary. If you have Bluetooth tracing turned on, you can also share your Bluetooth data.

Completing the form is quicker than an interview — it only takes about 30 minutes. You can start anytime within 24 hours of getting the link. If you do not start the form within 24 hours, someone will call and complete the case interview with you.

How contact tracing works

#GotYaDot

#GotYaDot is about mahi tahi, working together to protect ourselves, our whānau, and our communities against Covid-19. Shot Doy!

#GETDOTTED

Tāmaki Vaccination Centre Operating Hours: Mon-Sun (incl. Public Holidays): 8:00am-4:00pm. 261 Morrin Road, St Johns. 

To find a dotting stations near you, click here

Whakapā mai! Contact us!

0800 WE GOT THIS (0800 934 688) Or email vaccine@nwo.iwi.nz

General Enquiries & Support – whaimaia@nwo.iwi.nz or call 0508 6967 2534

Ngā Tohumate - Identifying Covid Symptoms & Staying Well

It’s important to be able to identify when you are symptomatic and to take action immediately.

What are the symptoms again?  

It is very hard to tell the difference between Covid-19 and the common cold or fluThe main symptoms to watch out for include a new or worsening cough, sneezing and runny nose, fever, loss of smell or taste, a sore throat and shortness of breath. 

People are usually infectious before they realise, so it is important for people to isolate when they have been exposed and to get tested if they have any symptoms that could be Covid-19.

 

Time for symptoms to appear

Symptoms tend to arise around 2 to 5 days after a person is infected, but symptoms can take up to 14 days to show. A person with COVID-19 can pass it on to others from up to 2 days before showing symptoms.

Sometimes people may have COVID-19, but not have any symptoms.

 

What should I do if I feel unwell?  

Stay at home if any of those pop up, and call your doctor or Healthline on 0800 3584 5453 to inquire about getting a test.

Ōrākei Health Clinic encourage any whānau, whether they are a registered patient or not, to get in touch about getting a test. Please call 09 578 0956 and one of our team will schedule you in.

Our Tāmaki Testing Station will be operating from Mon-Sun (incl. Public Holidays): 8:30am-4pm from the Auckland Netball Centre in Glen Innes.

Covid-19 tests are free. To find a testing stations near you, click here.

 

What if I feel all good? 

Ka rawe! Stick to the traffic light rules. Keep scanning in everywhere using the Covid Tracer App, ensure that you wear a mask when you leave the house. Maintain a physical distance of one metre from people whenever possible in public places. If you aren’t dotted already, get dotted or book your booster as soon as you can. 

 

Do you need support with isolating?  Whakapā mai! Contact us!

0800 WE GOT THIS (0800 934 688) Or email vaccine@nwo.iwi.nz

General Enquiries & Support – whaimaia@nwo.iwi.nz or call 0508 6967 2534

Locations of Interest & Close Contacts

What if I have been to a location of interest visited by an omicron case? 

Many of the locations of interest connected with omicron have been upgraded to “close contact” exposure events, meaning you will be considered a close contact. You may receive a notification through the NZ Covid Tracer app if you have scanned into a location visited by a positive case, but it still pays to keep an eye on the list of locations on the Ministry of Health site.

Noho Tapu- Isolating at home

We urge all whānau to make sure they are prepared for a period of isolation at home in the event they catch COVID-19, or they are a close contact. We have a great planning resource to support you to become prepared. Take some time out to fill it.
 
Whānau should have at least 2-3 different people in their household you can rely on should you need to isolate. Relying on one person will become difficult if they need to also isolate. Picking up some key supplies now and making sure you have someone outside your home who can deliver anything else you need while you’re isolating is a good idea.
 
High-risk Whānau (65+ years, pregnant women and low-immuno)
We recommend that if you are extra cautious if you are or have one or more of the above in your whare. We highly suggest that you stay home if you identify as one of the above and nominate a key support person to run errands such as grocery or medication pick-ups.

Do you need support with isolating?  Whakapā mai! Contact us!

0800 WE GOT THIS (0800 934 688) Or email vaccine@nwo.iwi.nz

General Enquiries & Support – whaimaia@nwo.iwi.nz or call 0508 6967 2534

 

Shout outs to Health Navigator NZ for this need to know info on how to isolate safely at home – https://www.healthnavigator.org.nz/

Or check out these Whānau Guide on Noho Tapu – Isolating at home.

Current Response & Traffic Light System

Aotearoa has moved to the red setting of its traffic light system which aims to slow the spread of Covid-19 using dotting, masking, physical distancing, and limits on gathering sizes.

At Red, we need to take action to protect our vulnerable communities and our health system from COVID-19. Learn what we all need to do.

What are the phases for the current response? 

Phase one is where we have up to 1000 cases a day or less. This scenario is expected in the initial stages of the outbreak, and to last for up to 14 days. And includes the tactics used with Delta such as the same contact tracing, isolation, and request that everyone who is symptomatic be tested at a community testing station or at a primary health provider. PCR will continue to be used. Rapid Antigen Tests may be integrated into these sites as required. 

If you are required to isolate, you will receive advice and if needed the support to do so. At this stage you will need to isolate for 14 days if you are a case, and 10 days if you are contact. 

Stage two will be a transition stage where the system is adjusted to focus much more on identifying those who are at greater risk of severe illness from Omicron, which will be a smaller percentage of cases. 

Stage three is when cases are in the thousands, changes will then be made to contact tracing, the definition of contacts and isolation requirements. Details of this stage of the outbreak will be provided on Wednesday. 

 

What will the approach be for managing transmission of Omicron once it’s in the community? 

Minimisation of cases and flattening the curve, and protecting our most vulnerable, the health system and critical supply chains and infrastructure. 

Available Supports & Services

We encourage our whānau to connect with these services if you need support:

Ōrākei Health continues to offer health care to NWŌ whānau and registered patients. Please call the clinic on 09-5780956 in the first instance to book a phone consult or covid swab.

Click here for more on Ōrākei Health.

Whānau Ora & Tamariki Ora are still operating, providing support to the whānau they work with virtually

Click here for Whānau Ora.

Click here for Tamariki Ora.

If you contact our NWŌ Call Centre, we will be able to refer you to appropriate contact person for support.

Waea: 0508 NWORAKEI (6967 2534)

Īmera: whaimaia@nwo.iwi.nz

Staying Connected as a Whānau

Just remember to be a good cuzzy! Let’s do what we do best to keep each other safe and in high spirits! Check in with eachother & stay connected!

Follow our Social media platforms for more!

Whai Māia Facebook,

Whai Māia Instagram

Trust Facebook 

Hiki Wairua.

Support for Auckland Communities

If you or your whānau are seeking support during COVID-19 in Tāmaki Makaurau.

Click here for more information